Workplace Literacy
Upskill your team. Strengthen your business.
Strong literacy and numeracy skills make a real difference at work; for productivity, communication, and confidence. Our Workplace Literacy programmes are built in partnership with each workplace, so training targets the skills your team actually needs, in ways that fit your environment.
Government funding is available for eligible workplaces, and we’ll support you through the process. We also measure progress and provide ongoing support so results stick.
What is workplace literacy?
Workplace literacy includes the reading, writing, maths, communication, digital, and health skills needed for everyday business operations. Even skilled, motivated team members can benefit from improving these areas to enhance communication, record keeping, and understanding of safety and production requirements.
Training helps employees feel more confident and connected. Many participants report stronger job performance, better workplace relationships, and greater engagement in their communities.
How it works
We start with your goals: Every workplace is different - we listen first, then design a programme around your needs.
Training tailored to your team: Practical learning that connects directly to daily tasks, roles, and workplace culture.
Funding and reporting support: We help access funding and take care of the admin and reporting, so your workplace can focus on learning.
What are the Benefits?
There are many benefits for you, your team and the long-term health of your business. Some benefits you may discover when you engage include elevated productivity, greater customer satisfaction, and fewer workplace incidents.
How do you know if your employees need this course?
Get in touch for a chat if you are dealing with these types of issues:
Excessive customer complaints around communication or errors in product fulfilment processes
Workplace accidents or near misses continue to occur despite your commitment to health and safety training.
Basic errors occur frequently. Simple tasks are consistently incomplete or are completed below standard.
Limited feedback from employees. Team members may hesitate to share concerns, ideas, or feedback about decisions and challenges.
High absenteeism and turnover. Staff may avoid training and show low motivation to advance.
Workplace literacy is the mix of reading, writing, maths, and communication skills employees need for everyday tasks. These skills help with customer communication, record keeping, understanding health and safety information, and following production schedules.
Many capable employees are held back by low literacy or numeracy skills. With the right training, they can become stronger contributors at work and more confident in their personal lives and communities.
The Workplace Training Fund supports literacy and numeracy programmes that help employees build these skills and boost workplace productivity.
Employers who invest in workplace training see fewer accidents, better customer satisfaction, and higher productivity. These programmes build literacy, numeracy, and communication skills, along with digital and health literacy, all tailored to support business goals.
Land Based Training works with managers to identify key challenges and set success measures that align with company objectives. Employers often report stronger communication, improved reading and writing for accurate documentation, better safety practices, and a more positive workplace culture.
Literacy and numeracy issues can be hard to spot, but once you know the signs, skill gaps become easier to identify and address.
Mistakes: Basic errors can hold up the workflow, as instructions are often misunderstood.
Poor paperwork: Forms, reports and job costings are incorrect or left unfinished.
Excessive wastage: Wastage levels are higher than they should be and incentives or penalties to reduce waste make little difference.
Limited feedback from employees: Employees are reluctant to make comments, suggestions or give feedback.
Customer complaints: Customers frequently complain about receiving no response, incomplete orders or the wrong information.
Accidents Your team is having more accidents or close calls than they should, despite regular health and safety training.
Resistance to new initiatives: Employees are hesitant to embrace change and often find reasons to avoid new projects or added responsibility.
Staff turnover and absenteeism: Turnover is higher than expected, and employees often skip training days or decline promotion opportunities.
Support from all staff and managers is essential to the programme’s success. Land Based Training can meet with managers to help identify staff needs and highlight the benefits of intensive workplace training.
Delivery of Hours
You must ensure that:
The total hours of literacy, numeracy, or literacy and numeracy tuition delivered per learner is between 25 and 80 hours, and
The literacy, numeracy, or literacy and numeracy, tuition is delivered at the intensity of 40 hours over a 10-to-40-week period.
You must not charge a fee to a learner who is participating in a programme of training for which you receive WLN Fund–TEO-led strand Fund Funding. We monitor each TEO’s average amount of face-to-face tuition per learner per week, as well as the number and proportion of learners who receive training:
At an intensity of 40 hours over a 10–40-week period (or part thereof), and
At an intensity other than 40 hours over a 10–40-week period (or part thereof)
Reporting and Administration
Land Based Training will handle the administration management and reporting duties for your business. The reporting periods and submission dates will be stated in the funding letter.